Shopping for a wedding gown is a once-in-a lifetime experience and many brides have high expectations and emotions. As a premier bridal boutique specializing in exquisite designer gowns, we take pride in offering our clientele exceptional personalized service for her very important day.
So often we are asked, “why appointments are necessary to just view the inventory of samples?” Bridal gown shopping is not off-the-rack, mall shopping; every gown is a work of art that must be delicately handled. A consultant is always needed to assist with carrying and trying on expensive designer dresses which we keep in pristine condition. Appointments are required to ensure we have a fitting room, a professionally trained consultant and space to accommodate the bride and her entourage comfortably. It is very common for bridal appointments to be made weeks or months in advance. We staff according to our scheduled bridal appointments and although our shop may look empty, there is usually an excited bride in the fitting room or on her way over for her appointment.
It would be very unfair of us to inconvenience the bride who planned in advance and made special arrangements sit and wait so we can work with someone who happened to drop-in. We are faced with this dilemma every time someone walks in to look around. We try to accommodate every customer that we can, but in fairness, we must give preference to scheduled appointments based on staffing levels and fitting room availability. We truly do not want to turn brides away who decide to stop by on a whim and peruse our selection. So, when we tell you we are busy (but the boutique looks quiet), please do not feel slighted. We simply want to provide you with superior service and individualized attention so you can enjoy your time with us and hopefully find your dream dress!
We hope you call us soon to make your appointment so we can delight you too! Kathryn’s Bridal 3807 West Elm Street McHenry, IL 60050 815.385.7330 http://www.kathryns-bridal.com “Like” us on Facebook!